Who We Are:

Our website address is: https://headink.co.uk

This privacy & cookie policy has been created to adhere to the guidance of the General Data Protection Regulation (GDPR) under the Data Protection Act 2018. The privacy policy covers any personal information about you that we collect, use and otherwise process in connection with your relationship as a customer or potential customer for Head INK™ .

Head INK™  will collect and use your personal information as described in this privacy policy and as permitted by applicable laws including in circumstances where : (i) it is necessary to provide or fulfil a service requested by or for you; (ii) you have given us your express consent; or (iii) it is necessary for one or more of the following legitimate interests pursued by Head INK™ .

Contact Forms And Cookies:

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires

Personal Information We Collect:

When you interact with us or we interact with you in relation to our services, you may provide us with or we may obtain personal information about you, such as:
Contact details: information that allows us to contact you directly such as your name, email address, phone number or home address.
Images: files which you have sent to us in order to receive a personal quote for the scalp micro-pigmentation treatment, or any other reason relating to your treatment.
Records of your interactions with us: any enquiries you make, notes from telephone conversations, texts, emails or social media accounts such as details of availability or personal information you have given to us relating to our service.
Technical data: such as details about your browser, length of visit to pages on our website (www.headink.co.uk), page views and navigation paths, the number of times you visit our website, time zone settings and other technology on the devices you use to access our website via WordPress, Google Analytics

Where We Collect Your Information:

We will collect personal information from the following sources:
Directly from you: when you use our website, make an enquiry online, via email, telephone, text, WhatsApp or communicate with us directly in some other way.
From our website: automatically collects website usage data via cookies in line with the cookie settings on your browser.
Third-party applications: WordPress, Google Analytics and Google AdWords. We may use other third-party services, which are not mentioned in this legal document, as they do not collect sensitive information about the user.

How We Use Your Data:

We will use your data in order to:
Provide our service: arrange your consultation and treatment appointments and contact you regarding them.
Process financial transactions: to enable you to purchase our services
Respond to enquiries: related to our service and deal with complaints via email, phone or online
Manage our business: to improve and provide you with the best service Internal record keeping administer and protect our business and deliver relevant website content: advertisements and promotions to you about our service

Our Lawful Ground Of Processing

Under the general data protection regulations (GDPR), we are only legally able to process your personal data if we have a lawful ground for doing so. Our lawful grounds of processing are:
• Legitimate interests to provide our services to you as requested.
• Compliance with a legal obligation to obtain personal information from you to be able to provide our service to you.
• Establishment exercise or defence of legal claims keep records of our communication and your information for insurance purposes.

Who We Share Your Personal Information With

We do not sell, rent or trade your data. We do however store your Personal Information within Fresha our booking CRM for the purpose of growing the business and improving our service.
We do not disclose personal information to anyone else except as set out unless we have your consent or we are legally obliged to do so.

Where We Store Your Personal Data

We will always do our best to hold your information securely.
However, unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.

How Long We Keep Your Data For

We may keep your data for up to 6 years for the purpose of record-keeping in relation to providing our service to you.
The information which we collect from you may be stored, processed in and transferred to countries outside of the EEA. (European Economic Area)

Third Party Sites

Our site http://www.headink.co.uk may from time to time contain links to other useful websites or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check those policies before you submit any personal data to these websites.

Changes To Our Privacy Policy

We reserve the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this application and can request that the organisation erase the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the organisation has about Users.

Legal information

Notice to European Users: this privacy statement has been prepared in fulfilment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.
Your Rights In Relation To Your Personal Information
You may have the right under the applicable laws to ask for details of the personal information we hold about you, to amend, limit or delete your personal information, or ask for a physical copy of the personal information you gave us. You can also withdraw any consent you give to us at any time and object to us using your personal information for Head INK™ ’s legitimate purposes (as described in this privacy policy).

If you would like to exercise any of these rights in relation to the personal information we hold about you or wish to change your preferences at any time, please contact us info@headink.co.uk. Please note that we may require you to verify your identity before allowing you to access your personal information.

Last updated: 04/06/2023